• 【Shipping Cost】
  FREE SHIPPING all over the world
  
  
• 【Days to Ship your order】
  Once you place an order, we will ship your items by DHL within 1-3 working days and send you a tracking number.
  As we use DHL as our courier, we are unable to ship on weekends and public holidays.
  
  
• 【Days to Receive your order】
  Depending on your country and region, the average arrival time is 3-7 days.
  
  
• 【TAX FREE】
  All prices do not include Japanese sales tax.
  
  
• 【Custom Duty of Receiving your country】
  All international packages may be subject to duties and taxes.
  The regulations regarding customs fees are established by your local customs authorities. Please check your local customs website for more information.
  
  
• 【After landing in your country】
  After arrival in your country, please get in touch with your local DHL directly regarding any enquiries about customs duties or delivery.
  
  
• 【Customs terms of trade(Incoterms)】
  

  Regarding Customs terms of trade, our products are shipped on FOB (Free on Board) terms.
  This means that we bear the costs and risks associated with the goods up to the point of loading onto the aircraft.
  However, any subsequent customs duties, import taxes, and risks shall be the responsibility of the customer.
  Customs duties and taxes incurred upon importation must be paid by the customer. These charges will be levied by the local customs authorities or the delivery carrier at the time of delivery.
  

Returns and Refunds Policy

We do not accept returns or exchanges due to customer convenience such as differences in image or size.

You can always contact us for any return question at info@mami-quadrato.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@quadrato.jp