About Shipping

Welcome to our International Shipping guide.

  • FREE SHIPPING to all over the world

  • Once you place an order, we will ship your items by DHL after 1-3 working days and send you a tracking number.

  • As we use DHL as our courier, we are unable to ship on weekends and public holidays.

  • All international packages may be subject to duties and taxes.
    The regulations regarding custom fees are established by your local customs authorities. Please check your local customs website for more information.


Returns and Refunds policy

We do not accept returns or exchanges due to customer convenience such as differences in image or size.

You can always contact us for any return question at info@mami-quadrato.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@quadrato.jp